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The impact of role stressors and work overload on job burnout
Surana, Shilpa Jain, (2013)
The effect of job outcomes among call centre customer service representatives in India
Surana, Shilpa Jain, (2012)
The management of job burnout among call centre customer service agents in India : the role of social support
Surana, Shilpa Jain, (2011)