The effect of job-related demands and resources on service employees' willingness to report complaints : Germany versus China
Gianfranco Walsh, Zhiyong Yang, David Dose, and Patrick Hille
| Year of publication: |
2015
|
|---|---|
| Authors: | Walsh, Gianfranco ; Yang, Zhiyong ; Dose, David ; Hille, Patrick |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 18.2015, 2, p. 193-209
|
| Subject: | China | complaint management | Germany | global service marketing | job demands | job resources | long-term growth | service employees | willingness to report complaints | Deutschland | Beschwerdemanagement | Complaint management | Dienstleistungssektor | Service industry | Verkaufspersonal | Salespeople | Dienstleistungsmarketing | Services marketing | Dienstleistungsmanagement | Service management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011283709