The effect of media choice on consumers' perceived justice : an exploratory study of complaint media perceptions
Lilly Ye
| Year of publication: |
2010
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|---|---|
| Authors: | Ye, Lilly |
| Published in: |
The journal of retail marketing management research : JRMMR. - Hatfield, ISSN 1752-6183, ZDB-ID 2420635-0. - Vol. 3.2010/11, 2, p. 1-16
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| Subject: | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Wahrnehmung | Perception | Gerechtigkeit | Justice | Kommunikation | Communication | Mediennutzung | Media usage |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008759492