The effect of on-the-spot versus delayed compensation: the moderating role of failure severity
| Year of publication: |
2012
|
|---|---|
| Authors: | Kim, Namin ; Ulgado, Francis M. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 26.2012, 3 (18.5.), p. 158-168
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