The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting
Karin Weber; Beverley Sparks
| Year of publication: |
2009
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|---|---|
| Authors: | Weber, Karin ; Sparks, Beverley |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif : Sage, ISSN 1096-3480, ZDB-ID 24150897. - Vol. 33.2009, 1, p. 106-125
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009880395