The effect of returned goods on distribution performance

A hidden enemy of distribution efficiency is at work in almost all distribution systems. It causes increased distribution costs, yet, in many firms, seldom receives much management attention. Who, or what, is this hidden enemy? Quite simply, it is goods which require return to the vendor or adjustment of sales terms once they have been received by a customer.

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Year of publication:	1972
Authors:	DENSMORE, MAX L. ; GRABNER, JOHN R.
Published in:	International Journal of Physical Distribution. - MCB UP Ltd, ISSN 0020-7527, ZDB-ID 2032079-6. - Vol. 2.1972, 3, p. 135-143
Publisher:	MCB UP Ltd

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Type of publication:	Article
Type of publication (narrower categories):	review-article
Language:	English
Other identifiers:	10.1108/eb038867 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014793366