The effect of service experiences over time on a supplier's retention of business customers ; Report No. 04-119
Ruth N. Bolton; Katherine N. Lemon and Matthew D. Bramlett
| Year of publication: |
2005
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|---|---|
| Authors: | Bolton, Ruth N. ; Lemon, Katherine N. ; Bramlett, Matthew D. |
| Published in: |
MSI reports : working paper series. - Cambridge, Mass, ISSN 1545-505X, ZDB-ID 21271744. - 2004, 4, p. 48-71
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| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009893426