The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi, Salmi Mohd Isa, K. Jayaraman, Azlan Amran, Shiva Hashemi
| Year of publication: |
2020
|
|---|---|
| Authors: | Shaian Kiumarsi ; Salmi Mohd Isa ; Jayaraman, Krishnaswamy ; Azlan Amran ; Shiva Hashemi |
| Published in: |
International journal of business innovation and research : IJBIR. - Genève [u.a.] : Inderscience Enterprises, ISSN 1751-0260, ZDB-ID 2436046-6. - Vol. 21.2020, 1, p. 108-127
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| Subject: | service innovation | service quality | customer satisfaction | service loyalty | post office | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Postsektor | Postal sector | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Dienstleistungsinnovation | Service innovation | Dienstleistung | Services | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBIR.2020.104035 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012149128