The effect of stress on customer perception of the frontline employee : an experimental study
Marie-Christin Papen, Thomas Niemand, Florian U. Siems, Sascha Kraus
| Year of publication: |
2019
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|---|---|
| Authors: | Papen, Marie-Christin ; Niemand, Thomas ; Siems, Florian ; Kraus, Sascha |
| Published in: |
Review of managerial science. - Berlin : Springer, ISSN 1863-6683, ZDB-ID 2296460-5. - Vol. 13.2019, 4, p. 725-747
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| Subject: | Stress | Relationship quality | Excitation transfer | Interpersonal liking | Service marketing | Employee perception | Work stress | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Wahrnehmung | Perception | Kundenzufriedenheit | Customer satisfaction | Experiment | Verkaufspersonal | Salespeople | Dienstleistungsmarketing | Services marketing | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction |
| Description of contents: | Description [doi.org] |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11846-017-0258-8 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012099475