The effect of trust on customer contact personnel strategic behavior and sales performance in a service environment
| Year of publication: |
2008
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|---|---|
| Authors: | Pappas, James M. ; Flaherty, Karen E. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 61.2008, 9, p. 894-902
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