The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Karin Weber, Beverley Sparks, Cathy H.C. Hsu
| Year of publication: |
July 2016
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|---|---|
| Authors: | Weber, Karin ; Sparks, Beverley ; Hsu, Cathy H. C. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 56.2016, p. 44-55
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| Subject: | Acculturation | Service failure | Social presence | Chinese consumers | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | China | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Soziale Integration | Social integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2016.04.008 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011520943