The effects of auditors' quality and peripheral services on client-firms' satisfaction in ISO 9001 quality system auditing
Daniel Prajogo, Janto Haman, and Adegoke Oke
| Year of publication: |
2024
|
|---|---|
| Authors: | Prajogo, Daniel ; Haman, Janto ; Oke, Adegoke |
| Published in: |
IEEE transactions on engineering management : EM ; a publication of the IEEE Engineering Management Society. - New York, NY : IEEE, ISSN 1558-0040, ZDB-ID 2021741-9. - Vol. 71.2024, p. 4406-4417
|
| Subject: | Auditors | complexity | ISO 9001 | satisfaction | services | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Wirtschaftsprüfung | Financial audit | Standardisierung | Standardization | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1109/TEM.2022.3230419 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015407941