The effects of convenience and risk on e-loyalty through the mediating role of e-service quality : a comparison for China and Turkey
Canan Eryiğit and Yanrong Fan
| Year of publication: |
2021
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| Authors: | Eryiğit, Canan ; Fan, Yanrong |
| Published in: |
Journal of international consumer marketing. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1528-7068, ZDB-ID 2069279-1. - Vol. 33.2021, 5, p. 613-626
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| Subject: | Convenience | e-service quality | online shopping | perceived risk | Online-Handel | Online retailing | China | Dienstleistungsqualität | Service quality | Türkei | Turkey | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Risiko | Risk | Kundenzufriedenheit | Customer satisfaction | Website |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/08961530.2021.1879704 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012650594