The effects of customer contact on conformance quality and productivity in Chinese service firms
| Year of publication: |
2006
|
|---|---|
| Authors: | Xu, Kefeng ; Jayaram, Jayanth ; Xu, Ming |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 23.2006, 4, p. 367-389
|