The effects of customer dissatisfaction on switching behavior in the service sector
Yoon C. Cho; Juyeon Song
| Year of publication: |
2012
|
|---|---|
| Authors: | Cho, Yoon C. ; Song, Juyeon |
| Published in: |
Journal of business & economics research. - Littleton, Colo., ISSN 1542-4448, ZDB-ID 2442104-2. - Vol. 10.2012, 10, p. 579-591
|
| Subject: | Service | Virtualization | Dissatisfaction | Regret | Complaining Behavior | Loyalty | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009659212