The effects of failure recovery strategies on customer behaviours via complainants' perceptions of justice dimensions in banks
Ekrem Cengiz; Bünyamin Er; Ahmet Kurtaran
| Year of publication: |
2007
|
|---|---|
| Authors: | Cengiz, Ekrem ; Er, Bünyamin ; Kurtaran, Ahmet |
| Published in: |
Banks and bank systems : international research journal. - Sumy : Publishing Company Business Perspectives, ISSN 1816-7403, ZDB-ID 2395896-0. - Vol. 2.2007, 3, p. 173-188
|
| Subject: | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Wahrnehmung | Perception | Beziehungsmarketing | Relationship marketing | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003867839