The effects of failure recovery strategies on customer behaviours via complainants' perceptions of justice dimensions in banks
Ekrem Cengiz; Bünyamin Er; Ahmet Kurtaran
| Year of publication: |
2007
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|---|---|
| Authors: | Cengiz, Ekrem ; Er, Bünyamin ; Kurtaran, Ahmet |
| Published in: |
Banks and bank systems : international research journal. - Sumy : Publishing Company Business Perspectives, ISSN 1816-7403, ZDB-ID 23958960. - Vol. 2.2007, 3, p. 173-188
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009912743