The effects of gender and personality of robot assistants on customers’ acceptance of their service
Santiago Forgas-Coll, Ruben Huertas-Garcia, Antonio Andriella, Guillem Alenyà
| Year of publication: |
2022
|
|---|---|
| Authors: | Coll, Santiago Forgas ; Huertas-Garcia, Ruben ; Andriella, Antonio ; Alenyà, Guillem |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 16.2022, 2, p. 359-389
|
| Subject: | Artificial intelligence | Front-office services | Gender | Robot personalities | Social-robot acceptance | Künstliche Intelligenz | Geschlecht | Roboter | Robot | Innovationsakzeptanz | Innovation adoption | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-022-00492-x [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013273624