The Effects of Human Resource Management Practices on Firms Performance: The Mediating Role of ICT Capabilities

Human Resources Management (HRM) Practices and Information and Communication Technology (ICT) capability of enterprise are considered one of the most important factors contributing competitive advantage. This study aims to reveal not only the impact of HRM practices and ICT capability on business performance (BP) but also the influence of ICT capability on the association between HRM practices and business performance. The findings based on analyses, which are conducted to the data collected from the firms located in OSTİM Organized Industrial Area in Ankara, demonstrate that HRM practices and ICT capability have positive impact on business performance while ICT capability has a mediating effect on the association between HRM practices and business performance.