The effects of interaction behaviors of service frontliners on customer participation in the value co-creation : a study of health care service
Le Nguyen Hau, Pham Ngoc Tram Anh, Pham Ngoc Thuy
| Year of publication: |
June 2017
|
|---|---|
| Authors: | Le Nguyen Hau ; Pham Ngoc Tram Anh ; Pham Ngoc Thuy |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 11.2017, 2, p. 253-277
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| Subject: | Value co-creation | Customer participation | Frontliner interaction | Health care service | Vietnam | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Betriebliche Wertschöpfung | Value creation | Viet Nam | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing | Konsumentenverhalten | Consumer behaviour | Service-Dominant Logic | Service-dominant logic |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-016-0307-4 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011732272