The effects of intragroup guanxi interaction on customers' intentions to complain
Xing'an Xu, Christina Geng-Qing Chi, Ruiying Cai, Li Pan
| Year of publication: |
2022
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| Authors: | Xu, Xing'an ; Chi, Christina Geng-Qing ; Cai, Ruiying ; Pan, Li |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 46.2022, 7, p. 1411-1435
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| Subject: | customers’ complaint behavior | emotional guanxi interaction | experimental design | instrumental guanxi interaction | social impact theory | Soziales Netzwerk | Social network | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Emotion | Soziale Beziehungen | Social relations | China |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1096348020987279 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013387411