The Effects of Membership and Demographics on Consumer Satisfaction and Loyalty in Service Organizations
| Year of publication: |
2013
|
|---|---|
| Authors: | Daughtrey, Clayton L. ; Vowles, Nicole S. ; Black, Gregory S. |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 34.2013, 4 (1.10.), p. 292-308
|