The effects of over-service on restaurant consumers' satisfaction and revisit intention
Wenjing Li, Yuchen Xu, Ting Jiang, Catherine Cheung
| Year of publication: |
2024
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| Authors: | Li, Wenjing ; Xu, Yuchen ; Jiang, Ting ; Cheung, Catherine |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 122.2024, Art.-No. 103881, p. 1-11
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| Subject: | Restaurant | Desire for control | Over-service | Perceived service stress | Revisit intention | Satisfaction | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Strukturgleichungsmodell | Structural equation model | Stress | Work stress |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103881 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015072535