The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Taegoo (Terry) Kim; Woo Gon Kim; Hong-Bumm Kim
| Year of publication: |
2009
|
|---|---|
| Authors: | Kim, Taegoo ; Kim, Woo Gon ; Kim, Hong-Bumm |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 30.2009, 1, p. 51-62
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice | Beschwerdemanagement | Complaint management | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009523948