The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Beomjoon Choi and Beom-Jin Choi
| Year of publication: |
2014
|
|---|---|
| Authors: | Choi, Beom Joon ; Choi, Beom-jin |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 48.2014, 1/2, p. 108-131
|
| Subject: | Customer loyalty | Word-of-mouth | Customer affection | Justice perception | Beziehungsmarketing | Relationship marketing | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice | Beschwerdemanagement | Complaint management | Wahrnehmung | Perception |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010344343