The effects of satisfaction and loyalty on profits and growth: products versus services
| Year of publication: |
2000
|
|---|---|
| Authors: | Edvardsson, Bo ; Johnson, Michael D. ; Gustafsson, Anders ; Strandvik, Tore |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 11.2000, 7, p. 917-928
|