The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions
| Year of publication: |
1996
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|---|---|
| Authors: | Baker, Julie ; Cameron, Michaelle |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 24.1996, 4, p. 338-349
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