The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md. Uzir Hossain Uzir, Hussam Al Halbusi, Ramayah Thurasamy, Rodney Lim Thiam Hock, Musheer A. Aljaberi, Najmul Hasan, Mahmud Hamid
| Year of publication: |
2021
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|---|---|
| Authors: | Md Uzir Hossain Uzir ; Al Halbusi, Hussam ; Ramayah T. ; Lim, Rodney ; Aljaberi, Musheer A. ; Hasan, Najmul ; Hamid, Mahmud |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 63.2021, p. 1-15
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| Subject: | Customer perceived value | Customer satisfaction | Mediating effect | Online purchase | PLS-SEM | Service quality | Trust: home delivery service | Dienstleistungsqualität | Kundenzufriedenheit | Vertrauen | Confidence | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102721 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012665967