The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Shun-Hsing Chen, Chu-Chuan Hsu, I-Ping Wu
| Year of publication: |
2017
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|---|---|
| Authors: | Chen, Shun-Hsing ; Hsu, Chu Chuan ; Wu, I-Ping |
| Published in: |
European journal of industrial engineering : EJIE. - Genevè : Inderscience Enterprises Ltd., ISSN 1751-5254, ZDB-ID 2384377-9. - Vol. 11.2017, 1, p. 1-21
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| Subject: | total quality management | TQM | customer satisfaction | customer loyalty | structural equation model | SEM | service quality | security industry | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Strukturgleichungsmodell | Structural equation model | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011691414