The efficacy of customer's voluntary use of self-service technology (SST) : a dual-study approach
Hyunju Shin and Bo Dai
| Year of publication: |
2022
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|---|---|
| Authors: | Shin, Hyunju ; Dai, Bo |
| Published in: |
Journal of strategic marketing. - London : Routledge, ISSN 1466-4488, ZDB-ID 2020800-5. - Vol. 30.2022, 8, p. 723-745
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| Subject: | customer empowerment | customer experience | other customers | self-determination theory | Self-service technology | value creation | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Kundenwert | Customer value | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/0965254X.2020.1841269 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013492887