The empowerment of service workers: what, why, how, and when
David E. Bowen and Edward F. Lawler
| Year of publication: |
2006
|
|---|---|
| Authors: | Bowen, David E. ; Lawler, Edward F. |
| Published in: |
Managing innovation and change. - London [u.a.] : Sage Publications, ISBN 1-4129-2249-6. - 2006, p. 155-169
|
| Subject: | Kundenservice | Customer service | Personalentwicklung | Human resource development | Kooperative Führung | Participative leadership |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003385572