The establishment of appropriate service strategy for banking industry customers with different value
| Year of publication: |
2011
|
|---|---|
| Authors: | Chen, Shun-Hsing ; Pai, Chen-Kuo ; Chen, Fei-Yun |
| Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 20726193. - Vol. 16.2011, 1 (1.1.), p. 91-107
|