The evoking power of servicescapes : consumers' inferences of manipulative intent following service environment-driven evocations
Renaud Lunardo, Dominique Roux, Damien Chaney
| Year of publication: |
December 2016
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|---|---|
| Authors: | Lunardo, Renaud ; Roux, Dominique ; Chaney, Damien |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 69.2016, 12, p. 6097-6105
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| Subject: | Servicescape | Incongruency | Manipulative intent | Disfluency | Service-dominant logic | Shopping intentions | Konsumentenverhalten | Consumer behaviour | Service-Dominant Logic | Dienstleistungsqualität | Service quality | Manipulation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2016.06.017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011597718