The Field Guide to Rapid Process Improvement Workshops in Healthcare : Applying Lean to Improve Quality and Patient Experience

Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Acknowledgements -- About the Authors -- Copies of Materials Used in the Book -- Chapter 1 Structure of the Book -- Introduction -- Conclusion -- References -- Chapter 2 Lean in Health and Social Care Services -- Introduction -- Quality Improvement Methods -- Lean -- Background -- Lean as an Approach to Quality -- Principles -- Value and Waste -- Types of Waste -- Continuous Flow -- Levelling -- Multi-Process Operations and Multi-Skilled Workers -- Set-Up Reduction -- Building Quality into the System