The first phase of transformation of an information system project: an essential element of success ?

If perception is a concept which is necessarily intuitive in the analysis of transformations in information systems, it is not to be taken into account at its fair value in existing theoretical models. These models are mainly interested in the following triptych: Intelligence (formulation of the problem) - Design (design of alternatives) - Choice (choice of a solution) (Simon 1976). However, the development of systems adapted to each phase of the decision-making process, represents today a major challenge in information systems (Kivijärvi, 1997, Markus & Tanis, 2000. We will therefore focus on the first phase of a transformation: its perception. Very little mentioned in theoretical inputs, this phase is yet fundamentally linked to future organizational impacts of a project (Rowe and Besson, 2001: p.5).