The flexibility of logistics service providers and its impact on customer loyalty : an empirical study
by Evi Hartmann and Alexander de Grahl
| Year of publication: |
2011
|
|---|---|
| Authors: | Hartmann, Evi ; Grahl, Alexander de |
| Published in: |
Success factors in logistics outsourcing. - Wiesbaden : Gabler, ISBN 3-8349-3355-4. - 2011, p. 7-51
|
| Subject: | Logistikunternehmen | Logistics provider | Flexibilität | Flexibility | Outsourcing | Wettbewerbsvorteil | Competitive advantage | Beziehungsmarketing | Relationship marketing | Lieferantenmanagement | Supplier relationship management | Ressourcenorientierter Ansatz | Resource-based view | Deutschland | Germany |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009313673