The four stages of the employment interview : Helping interviewers put two and two together

Purpose The purpose of this paper is to provide a conceptual model of the standard employment interview that practitioners may use to improve their interview skills and the accuracy of their selection decisions. Design/methodology/approach The dynamics of each discrete stage of the interview model are supported by empirical findings from the research literature on employment interviewing. Findings An interview transitions through four naturally occurring stages: the initial impression formed in the first few seconds when the candidate and interviewer first lay eyes on one another; a rapport building stage of several minutes to help each party settle in; the body of the interview in which job skills and culture-fit are assessed; and the close, when the interviewer asks if the candidate has any questions about the job or company. Research limitations/implications Implications for research include providing solutions to the problem of difficult-to-control personal biases (especially during Stages 1 and 2), as well as conducting holistic studies that include the factors that influence decision making across all four stages to determine their relative weights. Practical implications The four stage model can be used to design interview training programs. By dividing the interview into discrete stages, practitioners can become aware of the pitfalls within each stage and use evidence-based findings to correct mistakes. Social implications Companies and job candidates benefit alike when selection is based on job skills and person-organization fit rather than on how well job candidates can interview. Originality/value This is the first paper to propose that employment interviews move through four discrete stages and to support the assertion with findings from secondary empirical research.