The gloomy side of value co-creation for service employees
Nic S. Terblanche, and Barry J. Babin
| Year of publication: |
2024
|
|---|---|
| Authors: | Terblanche, Nic S. ; Babin, Barry J. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 10, p. 44-65
|
| Subject: | Dysfunctional customers | Service ecosystem | Service-dominant logic (SDL) | Value co-creation | Value co-destruction | Well-being | Service-Dominant Logic | Service-dominant logic | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Kundenwert | Customer value | Dienstleistung | Services | Kundenservice | Customer service | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing | Marketingtheorie | Marketing theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-12-2023-0465 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015207225