The GULL story: “Enabling YOU to make a difference in OUR world”

Purpose – The purpose of this paper is to outline the mission of the Global University for Lifelong Learning (GULL) in supporting work and community‐based learning. Design/methodology/approach – The paper explains the principles on which GULL's action learning system are based and outlines a typical starting point for work‐based learning. Findings – The paper concludes by identifying the role of systemized action learning in support of the agenda for human resource development at Sandals Resorts International. Practical implications – The paper indicates how a narrative‐based approach to learning at work can be used to reflect and improve on personal and organizational performance. Originality/value – The paper relates the literature on action learning to its implementation in workplace and community settings.