The Handbook of Customer Satisfaction and Loyalty Measurement (3rd ed.)
| Year of publication: |
2008
|
|---|---|
| Authors: | Narasimhan, K. |
| Published in: |
Measuring Business Excellence. - Emerald Group Publishing Limited, ISSN 1758-8057, ZDB-ID 2039437-8. - Vol. 12.2008, 3, p. 76-77
|
| Publisher: |
Emerald Group Publishing Limited |
| Subject: | Customer satisfaction | Customer services quality | Customer loyalty | Customer surveys |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | review |
| Language: | English |
| Other identifiers: | 10.1108/13683040810900412 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10014930713