The hard-working virtual agent in the service encounter boosts customer satisfaction
Magnus Söderlund, Eeva-Liisa Oikarinen and Teck Ming Tan
| Year of publication: |
2022
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|---|---|
| Authors: | Söderlund, Magnus ; Oikarinen, Eeva-Liisa ; Teck Ming Tan |
| Published in: |
The international review of retail, distribution and consumer research. - London : Routledge, ISSN 1466-4402, ZDB-ID 1481049-9. - Vol. 32.2022, 4, p. 388-404
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| Subject: | customer satisfaction | employee effort | The service encounter | virtual agents | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Arbeitszufriedenheit | Job satisfaction | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09593969.2022.2042715 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013411669