The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
Sean O'Brady, Virginia Doellgast, David Blatter
| Year of publication: |
2024
|
|---|---|
| Authors: | O'Brady, Sean ; Doellgast, Virginia ; Blatter, David |
| Published in: |
Industrial relations : a journal of economy & society. - Oxford : Wiley-Blackwell, ISSN 1468-232X, ZDB-ID 1480757-9. - Vol. 63.2024, 1, p. 80-103
|
| Subject: | Callcenter | Call centre | Outsourcing | Wirkungsanalyse | Impact assessment | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Telekommunikationssektor | Telecommunications industry | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/irel.12338 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014483628