The Impact of a New Retail Brand In-Store Boutique and its Perceived Fit with the Parent Retail Brand on Store Performance and Customer Spending

The impact of a new retail brand in-store boutique and its perceived fit with the parent retail brand on store performance and customer spending

Netemeyer, Richard G., (2012)

Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent

Maxham, James G., (2002)

Employee versus supervisor ratings of performance in the retail customer service sector: Differences in predictive validity for customer outcomes

Netemeyer, Richard G., (2007)