The impact of a sales team’s perceived entitativity on customer satisfaction
Chen Wang, JoAndrea Hoegg, Darren W. Dahl
| Year of publication: |
March 2018
|
|---|---|
| Authors: | Wang, Chen ; Hoegg, JoAndrea ; Dahl, Darren W. |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 46.2018, 2, p. 190-211
|
| Subject: | Sales team | Entitativity | Service quality | Customer satisfaction | Kundenzufriedenheit | Dienstleistungsqualität | Arbeitsgruppe | Team | Verkauf | Selling | Verkaufspersonal | Salespeople |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11747-017-0573-2 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011844768