The impact of a task clarification and feedback intervention on restaurant service quality
Nicholas K. Reetz, Seth W. Whiting, and Mark R. Dixon
| Year of publication: |
October-December 2016
|
|---|---|
| Authors: | Reetz, Nicholas K. ; Whiting, Seth W. ; Dixon, Mark R. |
| Published in: |
Journal of organizational behavior management. - Binghamton, NY [u.a.] : Haworth Press, ISSN 0160-8061, ZDB-ID 593704-8. - Vol. 36.2016, 4, p. 322-331
|
| Subject: | Customer service | feedback | pay for performance | performance improvement | task clarification | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | Leistungsentgelt | Performance pay | Arbeitsleistung | Job performance | Kundenservice |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/01608061.2016.1201035 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011629639