The impact of a waiting-time threshold in overflow systems with impatient customers
Raik Stolletz; Michael Manitz
| Year of publication: |
2013
|
|---|---|
| Authors: | Stolletz, Raik ; Manitz, Michael |
| Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 41.2013, 2, p. 280-286
|
| Subject: | Callcenter | Call centre | Wartezeit | Waiting time | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Markov-Kette | Markov chain |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009682182