The impact of a waiting-time threshold in overflow systems with impatient customers
Year of publication: |
2013
|
---|---|
Authors: | Stolletz, Raik ; Manitz, Michael |
Published in: |
Omega. - Elsevier, ISSN 0305-0483. - Vol. 41.2013, 2, p. 280-286
|
Publisher: |
Elsevier |
Subject: | Service operations | Queueing | Call center | Overflow | Impatient customers | Markov Chain |
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