The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Catherine Prentice, Sergio Dominique Lopes and Xuequn Wang
| Year of publication: |
2020
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|---|---|
| Authors: | Prentice, Catherine ; Lopes, Sergio Dominique ; Wang, Xuequn |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 29.2020, 7, p. 739-756
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| Subject: | Artificial intelligence | customer loyalty | hotels | service quality | Dienstleistungsqualität | Service quality | Künstliche Intelligenz | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Hotellerie | Hotel industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2020.1722304 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012312148