The impact of causal attributions on customer satisfaction and switching intention: Empirical evidence from the airline industry
| Year of publication: |
2012
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| Authors: | Nikbin, D. ; Ismail, I. ; Marimuthu, M. |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 12081541. - Vol. 25.2012, p. 37-39
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| Type of publication: | Article |
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| Notes: | (c) British Library |
| Source: |
Persistent link: https://www.econbiz.de/10010038196