The impact of Click and Collect’s service quality on customer emotion and purchase decision : a case study of mobile world in Vietnam
Quang Hung Le, Luu Thanh Tan Nguyen, Ngoc Tram Anh Pham
| Year of publication: |
2019
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| Authors: | Quang Hung Le ; Luu Thanh Tan Nguyen ; Pham Ngoc Tram Anh |
| Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4637, ZDB-ID 2897101-2. - Vol. 6.2019, 1, p. 195-203
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| Subject: | Service Quality | Multi-channel | Customer Emotions | Purchase Decision | Click and Collect | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Emotion | Kaufentscheidung | Purchase decision | Vietnam | Viet Nam | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.13106/jafeb.2019.vol6.no1.195 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012035617